Refund policy

Return & Exchange Policy

All Sales Are Final.

Thank you for shopping with GLWB. We are committed to providing high-quality products and excellent customer service. However, due to hygiene standards and public safety regulations, we do not accept returns or exchanges on skincare creams, makeup, or liquid products.

This policy is in strict compliance with the Federal Food, Drug, and Cosmetic Act and is non-negotiable. Each product page clearly states that all sales are final prior to checkout.

We strongly encourage customers to review all product information carefully before making a purchase. If you have any questions about a product, please contact our customer service team prior to placing your order.

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Damaged, Defective, or Incorrect Items

While all sales are final, we understand that issues can occasionally occur during shipping or fulfillment. If you receive a damaged, defective, or incorrect item, please contact us at glwbskin@gmail.com within 5 business days of delivery.

To help us resolve the issue efficiently, include the following information in your email:

  • Order number

  • Name on the order

  • Description of the issue

  • Clear photo showing the problem (e.g., damaged packaging, incorrect item, defect, etc.)

For best results, place the item on a flat surface with the product and issue clearly visible in the photo. This allows our team to assess the situation quickly and prevent future errors.

Our Customer Service Team will review your case and respond promptly to determine the appropriate resolution.

Thank you for Shopping with GLWB.